Shipping policy

At Wandering Words, we carefully prepare and ship every order as soon as reasonably possible. Below you can find more information about processing times, delivery, shipping costs and international orders.

Processing and Delivery Times

We strive to process and ship orders within 3 business days of receiving the order.

The estimated delivery time is stated on the relevant product page and/or during checkout. These delivery times are indicative and may vary due to circumstances beyond the control of Wandering Words, such as postal delays, public holidays or customs processing.

Unless a different delivery period has been agreed, orders will be delivered within 30 days after the order has been placed and payment has been successfully completed.

Once your order has been shipped, you will receive a shipping confirmation by email. Where available, this email will include tracking information.

Shipping Costs

Shipping costs depend on the destination, size and/or weight of your order and will be clearly displayed before you complete your purchase.

Any applicable additional charges, such as import duties, taxes, customs fees or customs clearance fees, are the responsibility of the Customer.

International Orders

Wandering Words ships to the countries currently available at checkout. Shipping costs and available delivery options may vary depending on your destination. If you live in a country that is not currently listed as an available shipping destination but would like to place an order, please contact us at contact@wanderingwords.nl. 

For orders shipped outside the Netherlands, additional charges may apply depending on the destination country.

Customers are responsible for any import duties, taxes, customs fees or customs clearance charges imposed by the authorities in the destination country. These charges are not included in the purchase price or shipping costs unless explicitly stated otherwise.

Wandering Words has no control over these charges and cannot predict their amount. Customs processing may also affect delivery times.

Incorrect or Incomplete Delivery Address

Please make sure that your delivery address is complete and correct when placing your order.

If an order is returned to Wandering Words because an incorrect or incomplete delivery address was provided by the Customer, additional shipping costs may apply if the order needs to be shipped again.

These costs will be communicated to the Customer before the order is reshipped.

Pre-Orders

Pre-order products will be shipped as soon as they become available. The expected release or delivery date will be stated on the relevant product page.

If an order contains both pre-order and currently available products, the entire order will be shipped once all products are available, unless otherwise stated during checkout.

Delayed, Lost or Damaged Orders

Wandering Words is responsible for the products until they have been delivered to the Customer, unless otherwise required by law.

If your order appears to be delayed, lost or arrives damaged, please contact us at contact@wanderingwords.nl as soon as possible.

Questions About Shipping

If you have any questions about shipping or delivery, please contact us at contact@wanderingwords.nl.